Your privacy, protected.

When you create an account or interact with our Website, we collect details such as your name, email address, and, where you choose to provide them, phone numbers and other profile information. Identity log-in is handled by our authentication provider, which supplies the basic identity claims associated with your account.

We process the feedback you send and receive on the platform — including the text of inreaches, responses, and any related attachments — in order to deliver it to the intended recipient and to provide product features such as translation and summarization.

If you purchase a paid plan, our payment processor collects and stores the payment details required to process the transaction. We retain billing metadata (such as subscription status and customer identifiers) but do not store full card numbers ourselves.

We collect information about how you use our Website — pages visited, interactions, device and browser metadata, and error/diagnostic telemetry — to operate, secure, and improve the service. This includes behavioural analytics captured via a third-party session-analytics provider (see Section 4).

Provide and improve our services.

Respond to your inquiries or support requests.

Comply with legal obligations.

Required for log-in, session management, security, and core site functionality. The Website will not function correctly without these.

We use Microsoft Clarity to understand how users interact with the Website (e.g., clicks, scrolls, page navigation, and aggregated session recordings). This helps us debug issues and improve usability. Microsoft processes this data on our behalf in accordance with their privacy terms. Clarity is not loaded in our development environment.

We collect application telemetry (request traces, performance metrics, and error logs) via Azure Monitor / Application Insights to keep the service running reliably.

Authentication and identity management. Receives the identity claims associated with your account (e.g., email, profile attributes).

Payment processing and subscription billing for paid plans. Receives the billing information required to complete your transaction.

SMS delivery. Receives the recipient phone number and the contents of the message we send on your behalf (e.g., notifications you have opted to receive).

Transactional email delivery. Receives the recipient email address and the contents of the email being sent.

Application hosting, file storage (Azure Blob Storage), and operational telemetry (Azure Monitor / Application Insights).

AI processing of feedback content for features such as translation, summarisation, and structured extraction. Inreach and response text is transmitted to OpenAI's API for inference. OpenAI does not use this content to train its models when accessed via the API.

Product analytics and session-behaviour analytics on the Website, as described in Section 4.

When required by law, regulation, or legal process.

To protect our rights, privacy, safety, or property.

In connection with a merger, acquisition, financing, or sale of assets, in which case we will require the receiving party to honour this Privacy Policy.